{"id":103125,"date":"2020-02-10T02:28:57","date_gmt":"2020-02-10T02:28:57","guid":{"rendered":"https:\/\/demo2wpopal.b-cdn.net\/ekommart\/?page_id=984"},"modified":"2024-01-22T11:20:41","modified_gmt":"2024-01-22T11:20:41","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/essax.es\/en\/preguntas-frecuentes","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"103125\" class=\"elementor elementor-103125\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f3e0eca elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f3e0eca\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e1b9c9a\" data-id=\"e1b9c9a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1268abc elementor-widget elementor-widget-accordion\" data-id=\"1268abc\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 28-02-2024 *\/\n.elementor-accordion{text-align:left}.elementor-accordion .elementor-accordion-item{border:1px solid #d5d8dc}.elementor-accordion .elementor-accordion-item+.elementor-accordion-item{border-top:none}.elementor-accordion .elementor-tab-title{margin:0;padding:15px 20px;font-weight:700;line-height:1;cursor:pointer;outline:none}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{display:inline-block;width:1.5em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon svg{width:1em;height:1em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-right{float:right;text-align:right}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-left{float:left;text-align:left}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-closed{display:block}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-opened,.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-closed{display:none}.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-opened{display:block}.elementor-accordion .elementor-tab-content{display:none;padding:15px 20px;border-top:1px solid #d5d8dc}@media (max-width:767px){.elementor-accordion .elementor-tab-title{padding:12px 15px}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{width:1.2em}.elementor-accordion .elementor-tab-content{padding:7px 15px}}.e-con-inner>.elementor-widget-accordion,.e-con>.elementor-widget-accordion{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1931\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1931\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"ekommart-icon- ekommart-icon-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"ekommart-icon- ekommart-icon-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I know which saddle is right for me?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1931\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1931\"><div id=\"lipsum\"><p>The same model can be the favorite for some, and a real torture rack for others, for the simple reason that not all bodies are the same. That is where our physiognomy, use and posture when pedaling will give us enough information to make our choice.<\/p><p>If you want to know which one is your <a href=\"https:\/\/essax.es\/en\/sillin-ideal\/\">ideal saddle<\/a>, on the \u201cSaddles\u201d page you will find the option \u201cChoose your ideal saddle\u201d and in just 2 minutes you will have a personalized response.<\/p><p>Likewise, we have prepared this <a href=\"https:\/\/essax.es\/en\/guia-para-elegir-sillin\/\">guide to choosing a saddle<\/a>, with all the details and information necessary to find the product that best suits your requirements.<\/p><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1932\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1932\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"ekommart-icon- ekommart-icon-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"ekommart-icon- ekommart-icon-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I buy from anywhere?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1932\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1932\"><div id=\"lipsum\"><p>Essax saddles can be purchased from anywhere in the world.\u00a0<\/p><\/div><p>Likewise, for those orders with delivery within the Iberian Peninsula and the Balearic Islands, this will be free.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1933\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1933\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"ekommart-icon- ekommart-icon-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"ekommart-icon- ekommart-icon-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Are shipping free?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1933\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1933\"><p>Shipping costs are free for orders of any amount, as long as the destination is Spain (peninsula and Balearic Islands) and Portugal (peninsula).<\/p><p>For more information you can write an email to ventas@essax.es or call 966 967 620.<\/p><p>For purchases with shipping to areas other than those previously specified, we recommend carrying out a mock purchase. By entering the complete shipping address, our Fedex application, with rates and destinations updated in real time, will inform you of the final price of your shipping costs.<\/p><p>You can check the shipping conditions in our <a href=\"https:\/\/essax.es\/en\/guia-de-compra\/\">shopping guide<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1934\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1934\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"ekommart-icon- ekommart-icon-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"ekommart-icon- ekommart-icon-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I return a product?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1934\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1934\"><div id=\"lipsum\"><p>If you wish to exchange a saddle for a different size or color, you must return the item and place a new order.<br \/>You can return the product within 15 days from when the item was delivered to you. The product must be in the same condition in which it was delivered, unused and with its original packaging and labels.<\/p><p>To make a return, follow the instructions below:<\/p><ul><li>You can access your account and review any of your orders in the \u201corders\u201d section, where you can return one or more of the items included in your order. Please note that you will only be able to make a return request if the order status is \u201cshipped\u201d.<\/li><li>Check the items you want to return and confirm by clicking the \u201creturn selected items\u201d button.<\/li><li>You will receive an email with a return authorization number. You can cut out the return number framed in a rectangle inside said email and paste it on the outside of the box in a clearly visible way.<\/li><li>Once we receive the product in Essax and confirm the status of the product, the refund will be made in the same way in which the purchase was made, excluding the corresponding shipping costs for the return. This credit will take between 5-7 days to be reflected in your account.<\/li><\/ul><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1935\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1935\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"ekommart-icon- ekommart-icon-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"ekommart-icon- ekommart-icon-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I cancel an order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1935\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1935\"><div id=\"lipsum\"><p>Before the item has been shipped, you have the opportunity to cancel the items included in the order.<\/p><p>To cancel one or more items you must access your \u201corders\u201d account and click on the \u201csee details\u201d link of the order you wish to cancel. Once in the order, you must select each of the items you want to cancel and click on the \u201ccancel selected items\u201d button. Next, you must select the reason for cancellation, and confirm the cancellation<\/p><p>Once you finish the cancellation process, we will proceed to make the refund using the same method you used for payment.<\/p><p>The payment will be made between 5-7 days from the moment the cancellation was made.<\/p><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1936\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1936\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"ekommart-icon- ekommart-icon-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"ekommart-icon- ekommart-icon-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I have returned or canceled my order. When will I receive the refund?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1936\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1936\"><p>When it comes to a return, once we receive the product in Essax and confirm that the condition is correct, the refund will be made in the same method in which the purchase was made, excluding the corresponding shipping costs for the return. This credit will take between 5-7 days to be reflected in your account.<\/p><p>If you have canceled the order you will receive the refund within 5-7 days, in the same payment method used for the purchase.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1937\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1937\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"ekommart-icon- ekommart-icon-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"ekommart-icon- ekommart-icon-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What happens if the saddle was damaged in transportation?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1937\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1937\"><div id=\"lipsum\"><p>If you notice any damage or impact on the box when receiving the order, note the problem on the transport company&#039;s receipt note (e.g. \u201cdamaged package\u201d) and return the unopened box to the carrier. Next, report the incident immediately to our customer service team by calling the telephone number 966 967 620 or writing an email to ventas@essax.es.<\/p><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1938\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1938\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"ekommart-icon- ekommart-icon-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"ekommart-icon- ekommart-icon-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I received a saddle that was not mine. What I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1938\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1938\"><p>If on any occasion, by mistake, you receive an item that you have not ordered, send an email to orders@essax.es or call the phone number 966 967 620.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1939\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1939\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"ekommart-icon- ekommart-icon-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"ekommart-icon- ekommart-icon-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I track my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1939\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1939\"><p>You will be able to track your order from your account. To do this, go to \u201cMy Account\u201d. Go to \u201cOrders\u201d, where you can check their status:<\/p><p><strong>Confirmed<\/strong><br \/>Your order has entered our system and has been confirmed by Essax. We will begin the processing shortly to be able to send it to the corresponding address.<\/p><p><strong>Cancelled<\/strong><br \/>While your order is in CONFIRMED status, you can cancel it from the \u201cMy Account\u201d &gt; \u201cOrders\u201d section. As soon as you request the cancellation of the order, its status will become CANCELED.<\/p><p>If for some reason you have not requested the cancellation of the order and the status of your order is CANCELED, we may have had to cancel your order for various reasons. For more information, please contact customer service ventas@essax.es.<\/p><p><strong>Sent \u2013 Tracking<\/strong><br \/>Your order has left the warehouse. You will receive a shipping confirmation email and within 5-7 business days it will be delivered to the requested delivery address. If the order is delivered to a C&amp;C point, the store will contact you to collect it. In any case, in the shipping confirmation email you will have the contact information for the C&amp;C point.<\/p><p>In the event that the customer would like to know the actual tracking of their order, they must expressly request it.<\/p><p><strong>Return requested<\/strong><br \/>If after receiving the order, for any reason, you wish to return the order, you can do so through the \u201cMy account\u201d &gt; \u201cOrders\u201d section. As soon as you request the return, the status of the order will change to RETURN REQUESTED.<\/p><p>To review the conditions associated with the cancellation and\/or return of an item or order, carefully read the \u201ccancellations and returns\u201d section.<\/p><p><strong>Return accepted<\/strong><br \/>Once we receive the product in Essax and confirm that the returned product is in perfect condition, its status will change to RETURN ACCEPTED. At the same time, the amount of the returned products will be credited within a period of 4-7 days, excluding the shipping costs generated in the initial order.<\/p><p>However, if you are not registered, contact the customer service team (info@essax.es, or 966 967 620) and indicate the order number, which you can find in the purchase confirmation email that It was sent to you after making the purchase.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-19310\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-19310\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"ekommart-icon- ekommart-icon-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"ekommart-icon- ekommart-icon-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do I need to be registered to place an order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-19310\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-19310\"><p>To place an order it is not essential to be previously registered with Essax, but it is advisable to do so. You will have two options:<\/p><p><strong>Register before ordering<\/strong><\/p><ul><li>You must access the main menu, upper right area, and click on the icon that symbolizes the silhouette of a human head, which corresponds to the Registration option.<\/li><li>You must register only once. To do this, you need an email address and a personal password. We will ask you for the shipping address, as well as your personal data, once you place the order (we adhere to current data protection regulations and will not provide your data to third parties)<\/li><li>Once you have clicked on the \u201cRegister\u201d button, a registration confirmation email will be sent to the email address indicated in the previous step.<\/li><li>To validate the registration, you must click on the link in the email.<\/li><\/ul><p><strong>Register during the purchasing process<\/strong><\/p><ul><li>You must add the items you want to purchase to the cart.<\/li><li>Once in the basket, click on the \u201cPlace order\u201d button, which will take us to the checkout.<\/li><li>Once at checkout, in the address and contact information section, you must fill out all the mandatory fields, all of them marked with (*). At the end of the form you must indicate a personal password that will be the one with which you will access your account after making the purchase.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-19311\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-19311\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"ekommart-icon- ekommart-icon-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"ekommart-icon- ekommart-icon-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How long will it take for my saddle to arrive?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-19311\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-19311\"><p>At Essax we do everything possible and more in order to meet estimated delivery times. However, the situation may arise that we cannot meet the estimated dates for different reasons. In any case, you will be informed of this.<\/p><p>Once the order has been placed, you can track delivery dates in the \u201cOrders\u201d section (see order tracking).<\/p><p>In any case, for any information about the order, you can contact our customer service by calling 966 967 620 or writing an email to ventas@essax.es.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-19312\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-19312\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"ekommart-icon- ekommart-icon-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"ekommart-icon- ekommart-icon-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I want to be an Essax distributor. How can I do it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-19312\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-19312\"><p>If you want to be an official distributor of our products, you can do so by registering in the B2B area.<\/p><p>You can do so through our form and, once we validate your data, we will send you the username and password so you can access the B2B area of our store.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-19313\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-19313\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"ekommart-icon- ekommart-icon-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"ekommart-icon- ekommart-icon-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I have a bicycle shop and I want to register on the B2B portal. How do I do it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-19313\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-19313\"><p>In order to register in the B2B area, you must click on the text \u201cB2B Registration\u201d located at the bottom of the website. Once there, fill out the form that appears and, once we validate your data, we will send you the username and password so you can access the B2B area of our store.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4336c50 elementor-section-stretched elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4336c50\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5962845\" data-id=\"5962845\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u00bfC\u00f3mo s\u00e9 qu\u00e9 sill\u00edn es el adecuado para m\u00ed? Un mismo modelo puede ser el preferido para unos, y un aut\u00e9ntico potro de torturas para otros, por la simple raz\u00f3n de que no todos los cuerpos son iguales. Ah\u00ed es donde nuestra fisionom\u00eda, uso y postura a la hora de pedalear nos dar\u00e1n la informaci\u00f3n [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-103125","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/essax.es\/en\/wp-json\/wp\/v2\/pages\/103125"}],"collection":[{"href":"https:\/\/essax.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/essax.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/essax.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/essax.es\/en\/wp-json\/wp\/v2\/comments?post=103125"}],"version-history":[{"count":11,"href":"https:\/\/essax.es\/en\/wp-json\/wp\/v2\/pages\/103125\/revisions"}],"predecessor-version":[{"id":103518,"href":"https:\/\/essax.es\/en\/wp-json\/wp\/v2\/pages\/103125\/revisions\/103518"}],"wp:attachment":[{"href":"https:\/\/essax.es\/en\/wp-json\/wp\/v2\/media?parent=103125"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}