1. Who is responsible for the protection of your personal data
ZYKLOO BUSINESS S.L. es la responsable de este sitio web y de todas las aplicaciones (móviles) que se refieren a esta Política de Privacidad. ZYKLOO BUSINESS S.L. se compromete a asumir toda la responsabilidad de la protección y la seguridad de sus datos personales.
2. What personal data is collected
All our activities are based on strict ethical principles and we are committed to protecting the privacy of all visitors to our website and our (mobile) applications. For this reason, the way we collect and store information depends on how our website and related services are used.
2.1 Data collected through your interaction with us
Various technologies are used on our websites and (mobile) applications to improve them, make them easier to use, more efficient and secure. These technologies may involve the automatic collection of data, both by us and by third parties on our behalf. Examples of this type of technologies are cookies, flash cookies and web analytics.
2.1.1 Navigation data (click-stream)
A visit to one of our websites causes data to be sent from your browser to our server. This data allows us to optimize our services and improve your experience on our websites and applications. The data is collected and stored automatically by us or by third parties on our behalf. This data may include, in particular, the following:
_ the visitor's IP address
_ the date and time of the visit
_ the referring URL (the site the visitor came from)
_ the pages visited on our website
_ information about the browser used (browser type and version, operating system, etc.).
2.1.2 What you should know about cookies
First of all… what are cookies?
Cookies are small text files that are stored on your computer or mobile device. For the purposes of this section, we will use “cookies” as a generic concept for techniques such as cookies, Flash cookies, Web beacons and JavaScript. Cookies do not take up much space and are automatically deleted when they expire. Some cookies expire at the end of your Internet session, while others are saved for a limited time.
Secondly… why do we use cookies?
ZYKLOO BUSINESS S.L. utiliza cookies para asegurarse de que su visita a nuestro sitio web sea lo más agradable posible. Existen distintos tipos de cookies con usos diferentes. Algunas simplemente le permiten navegar por el sitio web y ver ciertas funciones. Algunas nos dan una idea sobre su experiencia de navegación, por ejemplo cuando tiene problemas para encontrar lo que está buscando, para que podamos mejorar y hacer que su próxima visita sea lo más agradable posible.
Next… what are the different types of cookies we use?
Las cookies más importantes son las cookies necesarias. Éstas son esenciales y le ayudan a navegar en el sitio web y a utilizar las funciones básicas. Luego están las cookies funcionales que le permiten guardar su cesta de compra, crear una lista de deseos y guardar sus datos de envío para un proceso de compra más rápido. Utilizamos las cookies de rendimiento para mejorar nuestro sitio web. También nos gusta mostrarle ofertas relevantes. Para gestionar esto, recopilamos datos de navegación. Las cookies de interacción le permiten interactuar con medios sociales o enviar comentarios. Cookies dirigidas. Estas cookies recogen sus preferencias para mostrarle anuncios relevantes fuera de los sitios de ZYKLOO BUSINESS S.L.. A continuación, encontrará un resumen más detallado de los tipos de cookies que utilizamos:
NECESSARY COOKIES: They are essential and help you navigate, move around the website and view certain features, i.e. these cookies ensure that your basket is saved during all steps of your purchasing process.
FUNCTIONAL COOKIES: serve to allow us to offer you an even more satisfactory customer experience. These cookies help save and remind you of your shopping cart and allow you to create a wish list.
PERFORMANCE COOKIES: help us understand the purchasing behavior of our visitors. This allows us to continue improving our website to make shopping easier and more enjoyable for you.
INTERACTION COOKIES: are used to express your opinion. We love to hear what you think about our products, our website and us in general. These cookies will allow you to express whether you like or recommend us on social media and chat with our service operators. But you can also advise other (potential) clients of ours by rating and evaluating our products.
TARGET COOKIES: will remember your product and purchasing preferences. We consider that relevance is essential in advertising. These cookies allow us to share your preferences with our advertisers. So, when you browse for example on Google, the ad you see can better adapt to your preferences.
Finally… what if you don't like cookies?
You can change your browser settings to delete or prevent cookies from being stored on your computer or mobile device without your express consent. The 'help' section of your browser should give you information on how to manage your cookie settings. Find out how it works for your browser here:
Internet Explorer: http://support.microsoft.com/gp/cookies/en
Mozilla Firefox: http://support.mozilla.com/en-US/kb/Cookies
GoogleChrome: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647
Safari: http://support.apple.com/kb/PH5042
Opera: http://www.opera.com/browser/tutorials/security/privacy/
Adobe (plug-in for flash cookies): http://www.adobe.com/security/flashplayer/articles/lso/
2.2 Data provided by you
In addition to the data that is collected automatically, we also process the data that you provide to us. This includes, but is not limited to:
_ Your contact information, including your first and last name, address (billing or delivery), date of birth and email address and, optionally, your telephone number. We need your email address and (optionally) your phone number so we can contact you if we have questions or information about your order;
_ Other information necessary to process your order, such as information about the products you have ordered, the billing and delivery address and your bank or credit card details;
_ If you have created an online profile, the preferences and interests stored in this profile (see below for additional information about profiles);
_ If you have contacted customer service, the details and history of that contact.
All this data is characterized because it is you who provides the information. We use this information for the purposes described in this privacy policy. You can at any time correct your personal data and object to their further processing (see section 5).
3. How the collected data is used
We will use your personal data for purposes related to your order; for example, to notify you of the status of your order or delivery, provide technical support service or provide warranty services. We may use your data to assess your creditworthiness, for which we may use third parties.
If you have provided us with your personal data in connection with a promotion, event, (mobile) application, etc., we may send you emails and other messages related to the service you have requested.
If you contact customer service, we will use your personal data (including your contact history) so that customer service can process your request and provide you with the best possible service.
If you have given us your personal data during a sale of a product or service, we will inform you about similar products or services. We may also contact you to ask for your feedback after a sale of a product or service. If a sales process is interrupted, we will send you a reminder email. You may unsubscribe immediately and free of charge from any of these notifications by clicking on a link in the relevant email or other message (see section 5 below).
Con su consentimiento expreso podemos ponernos en contacto con usted a través de los datos de contacto suministrados por usted (incluidos por correo ordinario, correo electrónico, SMS, teléfono o por cualquier otro medio electrónico) con fines de marketing, publicidad y estudios de opinión de ZYKLOO BUSINESS S.L.. Esto incluye, por ejemplo, información relacionada con productos de ZYKLOO BUSINESS S.L., actividades de comercio electrónico, ofertas especiales, promociones, así como información sobre aperturas de tiendas locales, actividades de tiendas locales de ZYKLOO BUSINESS S.L. o eventos deportivos. Para poder contactarle en relación con información que sea de especial interés para usted, analizaremos y usaremos de forma combinada su interacción en general con ZYKLOO BUSINESS S.L. (como, por ejemplo, su comportamiento de compra en tiendas virtuales, en tiendas físicas ZYKLOO BUSINESS S.L., su uso de programas de fidelización, sus calificaciones y evaluaciones de productos, su historial de contactos con nuestro departamento de atención al cliente, sus resultados de apertura y clics en el boletín de noticias, su comportamiento de navegación (seguimiento web), los tipos de boletines de noticias a los que usted está suscrito, su participación en promociones o eventos, sus interacciones con mi coach y su uso de aplicaciones (móviles)). Nosotros podremos proporcionar sus datos de contacto a ZYKLOO BUSINESS S.L. con fines de marketing, publicidad y estudios de opinión. En el apartado 5 encontrará información sobre sus derechos, por ejemplo cómo puede retirar su consentimiento o corregir sus datos personales.
4. Disclosure of information
Uno de nuestros principios fundamentales es que trataremos sus datos con cuidado y confidencialidad. Nosotros no venderemos sus datos a terceros. Si lo exige la ley, sus datos serán revelados a terceros. Siempre y cuando lo permita la legislación aplicable, podremos transferir sus datos a otras empresas del grupo ZYKLOO BUSINESS S.L.
Nosotros podremos utilizar proveedores de servicios y procesadores de datos que trabajen en nombre de ZYKLOO BUSINESS S.L. Los servicios pueden incluir servicios de alojamiento de sistemas y de mantenimiento, servicios de análisis, servicios de mensajería por email, servicios de entrega, gestión de transacciones de pago, controles de solvencia y de dirección, etc. Se concede a estos terceros el acceso a dichos datos personales que precisan para poder prestar el servicio correspondiente. Los proveedores de servicios y los procesadores de datos están obligados contractualmente a tratar la información con la más estricta confidencialidad. Además, se les prohíbe contractualmente usar los datos en cualquier forma distinta de la exigida. Se han emprendido los pasos necesarios para garantizar que nuestros proveedores de servicios y los procesadores que trabajan en nombre de ZYKLOO BUSINESS S.L. protegen la confidencialidad de sus datos.
There may be times when we disclose non-personal data to our partners anonymously. This non-personal data includes, for example, information on the number of visitors to a website or a (mobile) application during a certain period of time. Generally, this information is only disclosed in aggregate form.
5. Your rights
If you provide us with personal data through our websites or other channels, this is done entirely voluntarily. If you choose not to provide the requested information, you will not be able to access certain customer benefits. In some cases, only people who have provided us with the necessary personal data will be able to order products, use certain services and otherwise take advantage of the activities and offers available on our website and (mobile) application. As transparency and fair play are particularly important to us, we offer several options depending on the specific circumstances, to help you maintain control over your data. These options may include displaying and editing your data online. They may also include unsubscribing from certain services or deleting user accounts or receiving information about saved data.
5.1 Opposition and unsubscription rights
Los emails que ZYKLOO BUSINESS S.L. le envía que, por ejemplo, contienen un boletín de noticias o contenidos de marketing, incluyen la opción de darse de baja para la recepción de tales emails siguiendo las instrucciones pertinentes en el correspondiente email. Si no quiere seguir recibiendo nuestros emails, puede hacer clic en dicho hipervínculo de baja y dejaremos de enviarle emails en lo sucesivo.
If you do not want information about your behavior on our website or (mobile) application to be collected and evaluated, you can opt out of data collection for web analytics, as described in section 9 below.
Si no desea recibir información promocional y ofertas en general, incluidas las que se comunican por correo ordinario, por email, por SMS, por teléfono o por cualquier otro medio electrónico, o si desea retirar su consentimiento, puede también escribir en todo momento a ZYKLOO BUSINESS S.L. – C/Lope de Vega, 48, Nave C, 03630 Sax (Alicante), con la referencia: data protection, o enviar un email a enlace a nuestro de Servicio de Atención al Cliente: info@essax.es . En caso de que tengamos dudas sobre su identidad, podemos pedirle que se identifique (por ejemplo, enviando una copia de su pasaporte). A diferencia de otros gastos habituales de comunicación, esto es gratuito.
For other types of messages you may receive, such as maintenance announcements or administrative notifications, you can only opt out of receiving these messages if you delete your account, as such messages are a mandatory part of user accounts and the corresponding use of our websites and (mobile) applications. You can also delete your account by sending an email to the link to our Customer Service: info@essax.es.
5.2 Right of access
You have the right to be informed at all times about your personal data that is stored, about its origin and recipients, and about the purpose for which this data is stored. You can obtain information about the personal data held by using the contact details in the Contact Information section below.
5.3 Right to rectification and cancellation
You have the right to request the correction, addition, deletion or blocking of personal data stored about you. We will notify you within ten days of receiving your request whether we will grant your request and, if so, to what extent. If we cannot agree to your request for any reason, we will tell you the reasons.
6. Information security and data integrity
We adopt appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction or unauthorized loss, alteration, use, disclosure or access, especially when the processing involves the transmission of the data over networks, or any other illicit form of treatment and improper use.
7. Protection of personal data of minors
La protección de los datos personales de los menores es extremadamente importante. ZYKLOO BUSINESS S.L. considera que tiene la responsabilidad de proteger la privacidad de los menores y, consecuentemente, no tiene intención de recopilar datos de menores de 18 años. Animamos a los padres y otros cuidadores a que naveguen por Internet junto con sus hijos y disfruten de Internet de manera responsable.
If a minor under 18 years of age attempts to register and make a purchase, parental/caregiver consent will be requested to confirm such action. The data provided and collected about the minor during the course of their visit (for example, through cookies) may be used as described above.
For this reason, we ask parents and other caregivers to monitor and supervise children's Internet use in order to protect them.
8. Social Networks
Our website and (mobile) applications provide social connectors to various social networks. When you choose to interact with a social network, your activity on our website or through our (mobile) applications will also be made available to social networks such as Facebook and Twitter.
If you are logged in to one of these social networks during your visit to one of our websites or (mobile) applications, the social network may add that information to your profile. If you interact with one of the social connectors, that information will be transferred to the social network. If you do not want this data transfer to take place, log out of the social network before entering our websites or (mobile) applications.
It is not in our power to influence this collection and transfer of data through social connectors. Please read the privacy policies of these social networks for detailed information on the collection and transfer of personal data, on the rights you have and on how to achieve satisfactory privacy settings.
Facebook: http://www.facebook.com/about/privacy/
Twitter: http://twitter.com/privacy
Google +: http://www.google.com/intl/en/policies/privacy/
9. Geolocation Services
We offer location services in some of our (mobile) applications, such as Google Maps and Bing Maps. If you use these (mobile) applications, they may receive information about your actual location (such as GPS signals sent by a mobile device) or information that can be used to approximate your location. Generally, you can turn your location services on or off in your device or browser settings.
Utilizamos el servicio de Google Maps o el servicio de Bing Maps para ayudarle a encontrar la tienda ZYKLOO BUSINESS S.L. más cercana. Para facilitar este proceso, cargamos una imagen de Google Maps o Bing Maps, y guardamos los datos de la ruta y la imagen del mapa en nuestro servidor.
For more information about Google Maps and its Privacy Policy, consult its privacy policy.
Google: http://www.google.com/intl/en/policies/privacy/
For more information about Bing Maps and its Privacy Policy, see its privacy policy.
Bing Maps: http://privacy.microsoft.com/en-us/maps.mspx
10. Retargeting Technologies
Our website and (mobile) application use Internet retargeting technology. This allows us to show our visitors, who were already interested in our store and our products, advertising for us on our partners' websites. We consider that the display of personalized advertising, based on the user's interests, is more interesting for our clients than advertising that does not have a personal connection.
Additionally, we work with other companies that use tracking technologies to serve ads on our behalf across the Internet. These companies may collect information about your visits to our website or (mobile) applications and your interaction with our communications, including advertising.
Retargeting technologies analyze your cookies and display advertising based on your browsing behavior. For more information about cookies, see section 2 of this privacy policy.
We do not store personal data about you using this technology and the use of our retargeting technology complies with applicable Data Protection requirements.
11. Contact information
If you have any questions about the processing of your personal data or our privacy policy, you can contact us. Our contact details are:
ZYKLOO BUSINESS S.L.
C/ Lope de Vega 48, Nave C
03630 Sax (Alicante)
You can send an email to our Customer Service: info@essax.es
