The contractual document that will govern the contracting of products and services through this website www.essax.es, property of DUOSAX SL (hereinafter, may be referred to as “the provider”) is set out below. Acceptance of this document means that the user:
to. You've read, you understand and you're agree with this text.
b. That is a person with sufficient capacity to hire.
c. That assumes all the obligations set forth herein.
These conditions will have an indefinite period of validity and will be applicable to all contracts made through this website.
The provider reserves the right to unilaterally modify these conditions without prior notice, without this affecting the goods or promotions that were acquired prior to the modification. Since these conditions may be modified, you should read them before making purchases on this website.
The user who accesses and purchases products through this website knows and accepts the general conditions written here, and the modifications that may occur, and must periodically access them for information.
To fully guarantee the rights of consumers and users, these General Conditions are established in accordance with the provisions of Spanish law, and in particular in Law 7/98 of April 13 on General Contracting Conditions, Law 7/96 of January 15, Regulation of Retail Trade, Civil Code, Royal Legislative Decree 1/2007, of November 16, which approves the Consolidated Text of the General Law for the defense of Consumers and Users and other laws applicable and their development regulations.
Words that may have different meanings will be understood in the one that is most in accordance with the nature and purpose of the contract. The reference language for the purposes of the contract will be the one used in the purchase process through the website. These were originally written in Spanish and can be presented translated into other languages. In the event of a dispute between the translated versions and the original in Spanish, the latter will prevail.
The website includes the texts, graphics, images, videos, sounds, drawings, photographs and software included therein, whether or not they are subject to intellectual property.
IDENTITY OF THE PARTIES
On the one hand, the supplier of the goods or services that the user wants to contract or that will be contracted by the user is DUOSAX SL with registered office at C/ Paraguay, 5,03630 Sax (Alicante), with NIF B42508366 and with telephone number customer service +34 966 967 620.
And on the other hand, the user, registered on the website using a username and password, over which he or she has full responsibility for use and custody, being solely responsible for the veracity of the personal data provided to the provider.
ACCESS TO THE WEB
The access and use of users to this website does not imply any obligation regarding the quality and speed of access on the part of its owner, who may modify the access conditions or suspend access to the website, or part of the website, or suspend the provision of goods and services through the website, without prior notice, the owner of the website not being responsible for the consequences, damages and losses caused by the modification of access and the suspension of the website.
The hardware and software necessary to be able to purchase through the website will be at the expense of the users. The owner of the website will not be responsible for its operation or its consequences, nor for the rights of use or licenses required for its use.
Nor will the owner of the website be responsible for any anomaly, malfunction, deterioration, deletion of data or software that occurs on users' equipment or systems, as a direct or indirect consequence of access or attempted access to the website.
The service provided by the owner of the website through it is for an indefinite period, without prejudice to the possibility of suspending or canceling said website without prior notice.
OBJECT OF THE CONTRACT
The purpose of this contract is to regulate the contractual relationship of purchase and sale born between the provider and the user at the time the user accepts the corresponding box during the online contracting process.
The contractual sales relationship entails the delivery, in exchange for a specific price and publicly displayed through the website, of a specific product or service.
INTELLECTUAL AND INDUSTRIAL PROPERTY
All contents of this website, including without limitation, texts, graphics, images, its design and the intellectual property rights that may correspond to said contents, as well as all brands, trade names or any other distinctive sign are property. of the owner of the website, or its legitimate owners, all rights over them being reserved. All contents of the website are duly protected by intellectual and industrial property regulations, as well as registered in the corresponding public registries.
Any act of reproduction of the contents, in whole or in part, in any form or means, whether mechanical, electronic, reprographic or other, is prohibited, as well as any act of dissemination, public communication or distribution, without the prior written authorization of the owner of the website or its legitimate owners. Any use not previously authorized by the provider will be considered a serious breach of the author's intellectual or industrial property rights.
Access to this website does not grant users any right or ownership over intellectual or industrial property rights or over the contents hosted on the website.
The owner of the website will not be responsible for any damages or losses that may arise from the use of the contents by the users or the infringement by them of any current legal provision.
To make any type of observation regarding possible breaches of intellectual or industrial property rights, as well as any of the contents of the website, we request that you notify us through the following email address: info@essax.es .
RECRUITMENT PROCEDURE
The contracting procedure may be carried out in the Spanish language.
To contract the services offered on this website, the user must register on this website by creating an account at www.essax.es.
The user may only contract and place orders if he or she is over 18 years of age. Otherwise, the responsibility for placing orders by minors under the aforementioned age will be borne by the father, mother or legal guardians of the minor.
To create a user account, you must freely and voluntarily provide the personal data that will be required and must accept these general contracting conditions. Registration on the website means being able to access certain areas with restricted access for users, you will be able to use certain services and you will be able to purchase products that will be offered through this website.
The user will select a username (your email) and a password, committing to make diligent use of them, and not make them available to third parties, as well as to notify the provider of any loss or theft of them or of the possible access by an unauthorized third party, in such a way that it proceeds to immediate blocking.
The user agrees to ensure the confidentiality of his username (his email) and his password. The provider is exempt from any liability arising from incorrect use or negligence on the part of the user in compliance with their obligation of confidentiality.
The password may be freely modified by the user, through the procedures that have been established for this purpose. The replaced password will be canceled as a means of identification at the same time the new one is generated.
The provider reserves the right to block or cancel access to users who maintain debit or unpaid balances with the provider, as well as access to users who carry out fraudulent or bad faith acts regarding the service provided through the website. In addition, access and use of the website may be blocked when the provider deems it necessary for security reasons.
The provider may hold users responsible who, by misusing the website, cause damage or harm to third parties, as well as for possible viruses, malware or computer programs that could be introduced, generated, hosted on the website, and deteriorate or may deteriorate both its contents and its proper functioning; as well as the equipment, systems and programs of the website users and/or third parties and/or the provider itself.
The provider may address the users regarding all claims, compensation, fines or administrative sanctions that fall upon it and are the direct or indirect responsibility of the users.
The provider maintains security levels for the protection of personal data as established by current legislation, specifically, as provided for in the Regulations for the development of Organic Law 15/1999, and has established all the technical means at its disposal to avoid the loss, misuse, alteration, unauthorized access and theft of the data that the user provides to the provider. All of this without prejudice to the fact, which the user expressly accepts, that security measures on the Internet are not impregnable.
Once the user account has been created, it is reported that in accordance with the requirements of article 27 of Law 34/2002 on Information Society Services and Electronic Commerce, the contracting procedure will follow the following steps:
– Choose the product you are interested in.
– Select the product and add the item to the basket. You can then choose to continue shopping or process your order.
– When you have completed the selection, you must complete your information to be able to process the order, if you have not placed it previously.
– Next you must indicate the distributor to whom you want us to send your purchase (or another shipping address if possible) and a series of information necessary for the proper management of the order.
– Select the payment method: credit card or paypal.
– Confirm your order.
– Subsequently, we will send you a confirmation email as soon as your order is completed.
Once the chosen products have been added to the shopping cart, the user will be able to access the purchase summary by clicking on the “Orders” section, where the following information is detailed:
- Product.
– Product details.
- Availability.
- Price.
- Amount.
– Total purchase price.
- Shipping costs.
– Possibility of entering a discount code.
ORDER DELIVERY
Delivery of orders will be made to the store freely designated by the buyer. In this way, the provider does not assume any responsibility for when the delivery of the product does not take place as a result of the data provided by the user being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the company. shipments.
The provider has adopted the measures required of a diligent merchant so that the delivery of the product can be made within the agreed time, and if not, as soon as possible, so no liability can be attributed against the provider.
The buyer may consult the estimated delivery date of the goods through their private user area on this website. The estimated delivery time of the good will be less than 30 days. If the time is longer, the provider will inform the buyer of the new delivery time.
AVAILABILITY OF ITEMS
All orders are subject to item availability. If there are incidents regarding its supply, or if the product is not available, you will be informed as soon as possible, at which time you can modify the order or cancel it.
PAY
All purchases can be paid with a Visa or Mastercard credit card, as well as with a 4B, Maestro, or Visa Electron debit card or through the PayPal and Bizum system. In any case, the choice of payment method is made during the purchase process on the corresponding screen.
After filling in your personal information to place the order, you can make the payment using the online payment platform of your choice. Both platforms guarantee the privacy of the information and protect the information during the user's data transmission process, offering secure transactions, guaranteeing the user the appropriate and confidential management of their data.
The payment platform will ask you to enter your credit card details as well as some personal information such as name, surname or ID.
Once payment has been made, you will receive a confirmation email that the order has been processed.
PURCHASE LIMITS
For security reasons, you will not be able to place orders greater than €10,000. If you are interested in making purchases greater than said amount or amount, we invite you to contact our customer service by email: info@essax.es.
PRICE AND PERIOD OF VALIDITY OF THE OFFER
The prices indicated for each product include Value Added Tax (VAT) and, in any case, will be expressed in the Euro (€) currency. Unless expressly stated otherwise, the price of the product does not include shipping costs. Shipping costs will be added to the purchase summary before making payment.
The prices listed on this website do not include customs fees, taxes or duties. Orders placed may be subject to customs fees and/or import taxes and charges, which will be required when the shipment arrives in your country. The user is solely responsible for any additional fees in customs clearance; The provider does not exercise any control over these charges nor can it predict what or how they will be.
The prices applicable to each product will be those published on the website and applied automatically by the contracting process in the last phase of the contract. The provider reserves the right to modify the prices shown on this website without prior notice. In the event of an error in the price applied, we will inform you as soon as possible and you will have the option of confirming your order at the correct price or canceling it. If we are unable to inform you of this error, the order will be considered canceled and the amounts that have been paid will be fully refunded. Under no circumstances will the provider be obliged to supply you with the product(s) at the incorrect lower price (even if we have sent you the Shipping Confirmation).
Any payment made to the provider will entail the issuance of an invoice in the name of the registered user. This invoice will be sent along with the purchased product.
For any information about the order, the user will have the provider's customer service telephone number which is 966 967 620 or via email to the email address info@essax.es. It will be necessary to indicate in the subject of the message or by telephone, the order number that was assigned and indicated in the purchase confirmation email.
SHIPPING COSTS
Shipping costs for mainland Spain, the Balearic Islands and mainland Portugal are FREE.
For the rest of the destinations, we recommend carrying out a mock purchase, entering all the exact delivery data. Our website is connected to our transportation agency, Fedex, who provide us with up-to-the-second prices depending on the destination of the merchandise.
RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within a period of 15 calendar days without the need for justification.
The withdrawal period will expire 15 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods.
To exercise the right of withdrawal, you must notify DUOSAX SL with registered office at C/Paraguay 5,03630 Sax (Alicante), info@essax.es, of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email).
To make any return it is necessary to have a claim number associated with the order. To do this, contact online sales customer service by email at info@essax.es or by phone at 966 967 620.
To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.
The return conditions vary depending on whether you have collected your product in a store that sells our products, or at your home.
If you have collected your order in a store
You can return the product within 14 days from when the item was delivered to you in the store.
To make a return, the product must be in the same condition in which it was delivered, unused and with its original packaging and labels.
If you wish to return it, you must deliver the product to the distributor where you picked it up and after verifying that it is in the necessary conditions, they will be in charge of making the return.
Once we receive the product at DUOSAX SL and confirm the status of the product, the refund will be made in the same manner in which the purchase was made, excluding the corresponding shipping costs for the return.
If you have collected your order at home:
You can return the product within 14 days from when the item was delivered to you.
To make a return, the product must be in the same condition in which it was delivered, unused and with its original packaging and labels.
If you want to return it:
You must send it to the address shown below and fill out the form found inside the package. This process is only valid for purchases with home deliveries: C/Paraguay 5,03630 Sax (Alicante)
DUOSAX SL will only accept returns with postage paid. Once we receive the product at DUOSAX SL and confirm the status of the product, the refund will be made in the same way in which the purchase was made.
If an item arrives incorrect:
If on any occasion, by mistake, you receive an item that you have not ordered, send an email to info@essax.es or call the phone number 966 967 620.
Change a product:
Products can only be returned for a refund. If you want a different size or color, as well as purchase alternative products, you must place a new order.
Consequences of withdrawal
In case of withdrawal on your part, we may withhold the refund until we have received the goods, or until you have presented proof of their return, depending on which condition is met first.
You must return or hand over the goods to us directly, without any undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before said deadline has expired.
The direct cost of returning the goods will be assumed by the user. In any case, the product must be returned in its complete original packaging, labels and along with any accessories related to them and in perfect condition. The customer will be responsible for proving that the items have been returned.
Notwithstanding the foregoing, the provider, in accordance with current legislation, may consider that when the products requested by the client are clearly personalized and made in accordance with the specifications of the consumer and user, or others determined at the time, the cited right of withdrawal.
For any questions regarding returns of personalized Essax models, purchased at www.essax.es, you can contact the point of sale where you picked up the product or by calling 966 967 620 (Monday to Thursday from 8:00 a.m. to 1:00 p.m. :00 and 15:00 to 18:00 and on Fridays from 7:00 to 15:00) you can also send an email to info@essax.es.
If your return does not comply with the stipulated terms, you will not be entitled to receive any refund and we will send you the purchased products with postage due.
The provider reserves the right to evaluate the reason for return, since it will not refund the amount if the item has a defect.
If the reason for the return is a manufacturing defect, the full amount will be refunded, including the cost of transportation.
PRODUCTS DELIVERED IN BAD CONDITION
Essax.es only sells items in perfect condition. If you receive a product in poor condition, the user must make a note on the delivery note at the time of receipt of the order and notify the transport company at the time of receipt of the order. Next you must send an email to info@essax.es, or call the telephone number 966 967 620, and indicate the order number as well as the problem that has occurred.
PERSONAL DATA PROTECTION.
In compliance with Organic Law 15/1999, of December 13, on the Protection of Personal Data, we inform you that the personal data you provide us will be treated confidentially and will become part of a file, which has been duly registered. at the Spanish Data Protection Agency. Your personal data will be used to fulfill the order you place and to send you current newsletters related to the company DUOSAX SL.
The user undertakes to update the personal data provided and to communicate any changes that may occur to said data, being responsible for the veracity of the personal data provided to the provider. The user may exercise their rights of access, rectification, opposition and cancellation, by means of a written request to the provider at the address indicated at the beginning of these conditions.
LINKS
The provider does not assume any responsibility for external links to third-party websites or for the information they contain, which may be included on the website, so the user accesses the content and conditions of use under his or her exclusive responsibility. that govern them.
The provider reserves the right to remove any link as soon as it becomes aware of the illegality of its content or that it damages the property or rights of third parties.
It is prohibited to use the contents of the website to promote, hire or disseminate advertising or information of one's own or third parties without the authorization of the provider, nor to send advertising or information using the services or information that are made available to the users. users, regardless of whether the use is free or not.
The links or hyperlinks that third parties incorporate in their web pages, directed to this website, will be for the opening of the complete web page, and cannot express, directly or indirectly, false, inaccurate or confusing indications, nor incur in unfair or illicit actions in against the provider.
The provider is not responsible for the reliability and speed of the hyperlinks that are incorporated into the website to open others. The provider does not guarantee the usefulness of these links, nor is it responsible for the content or services that users can access through these links, nor for the proper functioning of these websites.
APPLICABLE GUARANTEES
The guarantee of all products sold through this website is provided and established in accordance with the criteria and conditions described in Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the Law General for the Defense of Consumers and Users and other complementary laws.
You can consult the warranty policy here.
NULLITY OR CANCELLATION
The declaration of any of these stipulations as null, invalid or ineffective, in whole or in part, will not affect the validity or effectiveness of the remaining ones, which will remain binding for the provider and the user. The waiver by any of the parties (provider and/or user) to demand compliance at a given time with any of the agreements stipulated here will not imply a general waiver nor will it create an acquired right for the other party.
APPLICABLE LAW AND JURISDICTION
These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. The provider and the user agree to submit any controversy or discrepancy regarding the provision of the products subject to these Conditions, to the Courts and Tribunals of the user's domicile.
