1. Who is responsible for the protection of your personal data
DUOSAX SL is responsible for this website and all (mobile) applications that refer to this Privacy Policy. DUOSAX SL undertakes to assume full responsibility for the protection and security of your personal data.
2. What personal data is collected
All our activities are based on strict ethical principles and we are committed to protecting the privacy of all visitors to our website and our (mobile) applications. For this reason, the way we collect and store information depends on how our website and related services are used.
2.1 Data collected through your interaction with us
Various technologies are used on our websites and (mobile) applications to improve them, make them easier to use, more efficient and secure. These technologies may involve the automatic collection of data, both by us and by third parties on our behalf. Examples of this type of technologies are cookies, flash cookies and web analytics.
2.1.1 Navigation data (click-stream)
A visit to one of our websites causes data to be sent from your browser to our server. This data allows us to optimize our services and improve your experience on our websites and applications. The data is collected and stored automatically by us or by third parties on our behalf. This data may include, in particular, the following:
_ the visitor's IP address
_ the date and time of the visit
_ the referring URL (the site the visitor came from)
_ the pages visited on our website
_ information about the browser used (browser type and version, operating system, etc.).
2.1.2 What you should know about cookies
First of all… what are cookies?
Cookies are small text files that are stored on your computer or mobile device. For the purposes of this section, we will use “cookies” as a generic concept for techniques such as cookies, Flash cookies, Web beacons and JavaScript. Cookies do not take up much space and are automatically deleted when they expire. Some cookies expire at the end of your Internet session, while others are saved for a limited time.
Secondly… why do we use cookies?
DUOSAX SL uses cookies to ensure that your visit to our website is as pleasant as possible. There are different types of cookies with different uses. Some simply allow you to browse the website and view certain features. Some give us insight into your browsing experience, for example when you're having trouble finding what you're looking for, so we can improve and make your next visit as pleasant as possible.
Next… what are the different types of cookies we use?
The most important cookies are necessary cookies. These are essential and help you navigate the website and use basic functions. Then there are functional cookies that allow you to save your shopping cart, create a wish list and save your shipping details for a faster checkout process. We use performance cookies to improve our website. We also like to show you relevant offers. To manage this, we collect browsing data. Interaction cookies allow you to interact with social media or post comments. Targeted cookies. These cookies collect your preferences to show you relevant advertisements outside of DUOSAX SL sites. Below you will find a more detailed summary of the types of cookies we use:
NECESSARY COOKIES: They are essential and help you navigate, move around the website and view certain features, i.e. these cookies ensure that your basket is saved during all steps of your purchasing process.
FUNCTIONAL COOKIES: serve to allow us to offer you an even more satisfactory customer experience. These cookies help save and remind you of your shopping cart and allow you to create a wish list.
PERFORMANCE COOKIES: help us understand the purchasing behavior of our visitors. This allows us to continue improving our website to make shopping easier and more enjoyable for you.
INTERACTION COOKIES: are used to express your opinion. We love to hear what you think about our products, our website and us in general. These cookies will allow you to express whether you like or recommend us on social media and chat with our service operators. But you can also advise other (potential) clients of ours by rating and evaluating our products.
TARGET COOKIES: will remember your product and purchasing preferences. We consider that relevance is essential in advertising. These cookies allow us to share your preferences with our advertisers. So, when you browse for example on Google, the ad you see can better adapt to your preferences.
Finally… what if you don't like cookies?
You can change your browser settings to delete or prevent cookies from being stored on your computer or mobile device without your express consent. The 'help' section of your browser should give you information on how to manage your cookie settings. Find out how it works for your browser here:
Internet Explorer: http://support.microsoft.com/gp/cookies/en
Mozilla Firefox: http://support.mozilla.com/en-US/kb/Cookies
GoogleChrome: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647
Safari: http://support.apple.com/kb/PH5042
Opera: http://www.opera.com/browser/tutorials/security/privacy/
Adobe (plug-in for flash cookies): http://www.adobe.com/security/flashplayer/articles/lso/
2.2 Data provided by you
In addition to the data that is collected automatically, we also process the data that you provide to us. This includes, but is not limited to:
_ Your contact information, including your first and last name, address (billing or delivery), date of birth and email address and, optionally, your telephone number. We need your email address and (optionally) your phone number so we can contact you if we have questions or information about your order;
_ Other information necessary to process your order, such as information about the products you have ordered, the billing and delivery address and your bank or credit card details;
_ If you have created an online profile, the preferences and interests stored in this profile (see below for additional information about profiles);
_ If you have contacted customer service, the details and history of that contact.
All this data is characterized because it is you who provides the information. We use this information for the purposes described in this privacy policy. You can at any time correct your personal data and object to their further processing (see section 5).
3. How the collected data is used
We will use your personal data for purposes related to your order; for example, to notify you of the status of your order or delivery, provide technical support service or provide warranty services. We may use your data to assess your creditworthiness, for which we may use third parties.
If you have provided us with your personal data in connection with a promotion, event, (mobile) application, etc., we may send you emails and other messages related to the service you have requested.
If you contact customer service, we will use your personal data (including your contact history) so that customer service can process your request and provide you with the best possible service.
If you have given us your personal data during a sale of a product or service, we will inform you about similar products or services. We may also contact you to ask for your feedback after a sale of a product or service. If a sales process is interrupted, we will send you a reminder email. You may unsubscribe immediately and free of charge from any of these notifications by clicking on a link in the relevant email or other message (see section 5 below).
With your express consent, we may contact you using the contact details provided by you (including by regular mail, email, SMS, telephone or any other electronic means) for the purposes of marketing, advertising and opinion research. DUOSAX SL. This includes, for example, information related to DUOSAX SL products, e-commerce activities, special offers, promotions, as well as information about local store openings, local DUOSAX SL store activities or sporting events. In order to contact you regarding information that is of special interest to you, we will analyze and use in combination your general interaction with DUOSAX SL (such as, for example, your purchasing behavior in virtual stores, in physical DUOSAX SL stores, your use of loyalty programs, your ratings and product evaluations, your contact history with our customer service department, your results of opening and clicking on the newsletter, your browsing behavior (web tracking), the types of newsletters news to which you are subscribed, your participation in promotions or events, your interactions with my coach and your use of (mobile) applications). We may provide your contact information to DUOSAXS.L. for marketing, advertising and opinion research purposes. In section 5 you will find information about your rights, for example how you can withdraw your consent or correct your personal data.
4. Disclosure of information
One of our fundamental principles is that we will treat your data with care and confidentiality. We will not sell your data to third parties. If required by law, your data will be disclosed to third parties. As long as applicable legislation allows, we may transfer your data to other companies in the DUOSAX SL group.
We may use service providers and data processors who work on behalf of DUOSAX SL. Services may include system hosting and maintenance services, analysis services, email messaging services, delivery services, payment transaction management, solvency and management controls, etc. These third parties are granted access to said personal data that they need to be able to provide the corresponding service. Service providers and data processors are contractually obliged to treat information with the strictest confidentiality. Additionally, they are contractually prohibited from using the data in any way other than as required. Necessary steps have been taken to ensure that our service providers and processors working on behalf of DUOSAX SL protect the confidentiality of your data.
There may be times when we disclose non-personal data to our partners anonymously. This non-personal data includes, for example, information on the number of visitors to a website or a (mobile) application during a certain period of time. Generally, this information is only disclosed in aggregate form.
5. Your rights
If you provide us with personal data through our websites or other channels, this is done entirely voluntarily. If you choose not to provide the requested information, you will not be able to access certain customer benefits. In some cases, only people who have provided us with the necessary personal data will be able to order products, use certain services and otherwise take advantage of the activities and offers available on our website and (mobile) application. As transparency and fair play are particularly important to us, we offer several options depending on the specific circumstances, to help you maintain control over your data. These options may include displaying and editing your data online. They may also include unsubscribing from certain services or deleting user accounts or receiving information about saved data.
5.1 Opposition and unsubscription rights
The emails that DUOSAX SL sends you that, for example, contain a newsletter or marketing content, include the option to unsubscribe from receiving such emails by following the relevant instructions in the corresponding email. If you no longer wish to receive emails from us, you can click on the unsubscribe hyperlink and we will stop sending you emails in the future.
If you do not want information about your behavior on our website or (mobile) application to be collected and evaluated, you can opt out of data collection for web analytics, as described in section 9 below.
If you do not wish to receive promotional information and offers in general, including those communicated by regular mail, by email, by SMS, by telephone or by any other electronic means, or if you wish to withdraw your consent, you can also write to DUOSAX at any time. SL – C/Paraguay,5, 03630 Sax (Alicante), with the reference: data protection, or send an email to the link to our Customer Service: info@essax.es. If we are in doubt about your identity, we may ask you to identify yourself (for example, by sending a copy of your passport). Unlike other common communication costs, this is free.
For other types of messages you may receive, such as maintenance announcements or administrative notifications, you can only opt out of receiving these messages if you delete your account, as such messages are a mandatory part of user accounts and the corresponding use of our websites and (mobile) applications. You can also delete your account by sending an email to the link to our Customer Service: info@essax.es.
5.2 Right of access
You have the right to be informed at all times about your personal data that is stored, about its origin and recipients, and about the purpose for which this data is stored. You can obtain information about the personal data held by using the contact details in the Contact Information section below.
5.3 Right to rectification and cancellation
You have the right to request the correction, addition, deletion or blocking of personal data stored about you. We will notify you within ten days of receiving your request whether we will grant your request and, if so, to what extent. If we cannot agree to your request for any reason, we will tell you the reasons.
6. Information security and data integrity
We adopt appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction or unauthorized loss, alteration, use, disclosure or access, especially when the processing involves the transmission of the data over networks, or any other illicit form of treatment and improper use.
7. Protection of personal data of minors
The protection of the personal data of minors is extremely important. DUOSAX SL considers that it has the responsibility to protect the privacy of minors and, consequently, has no intention of collecting data from minors under 18 years of age. We encourage parents and other caregivers to surf the Internet together with their children and enjoy the Internet responsibly.
If a minor under 18 years of age attempts to register and make a purchase, parental/caregiver consent will be requested to confirm such action. The data provided and collected about the minor during the course of their visit (for example, through cookies) may be used as described above.
For this reason, we ask parents and other caregivers to monitor and supervise children's Internet use in order to protect them.
8. Social Networks
Our website and (mobile) applications provide social connectors to various social networks. When you choose to interact with a social network, your activity on our website or through our (mobile) applications will also be made available to social networks such as Facebook and Twitter.
If you are logged in to one of these social networks during your visit to one of our websites or (mobile) applications, the social network may add that information to your profile. If you interact with one of the social connectors, that information will be transferred to the social network. If you do not want this data transfer to take place, log out of the social network before entering our websites or (mobile) applications.
It is not in our power to influence this collection and transfer of data through social connectors. Please read the privacy policies of these social networks for detailed information on the collection and transfer of personal data, on the rights you have and on how to achieve satisfactory privacy settings.
Facebook: http://www.facebook.com/about/privacy/
Twitter: http://twitter.com/privacy
Google +: http://www.google.com/intl/en/policies/privacy/
9. Geolocation Services
We offer location services in some of our (mobile) applications, such as Google Maps and Bing Maps. If you use these (mobile) applications, they may receive information about your actual location (such as GPS signals sent by a mobile device) or information that can be used to approximate your location. Generally, you can turn your location services on or off in your device or browser settings.
We use the Google Maps service or the Bing Maps service to help you find the nearest DUOSAX SL store. To facilitate this process, we upload an image from Google Maps or Bing Maps, and save the route data and map image on our server.
For more information about Google Maps and its Privacy Policy, consult its privacy policy.
Google: http://www.google.com/intl/en/policies/privacy/
For more information about Bing Maps and its Privacy Policy, see its privacy policy.
Bing Maps: http://privacy.microsoft.com/en-us/maps.mspx
10. Retargeting Technologies
Our website and (mobile) application use Internet retargeting technology. This allows us to show our visitors, who were already interested in our store and our products, advertising for us on our partners' websites. We consider that the display of personalized advertising, based on the user's interests, is more interesting for our clients than advertising that does not have a personal connection.
Additionally, we work with other companies that use tracking technologies to serve ads on our behalf across the Internet. These companies may collect information about your visits to our website or (mobile) applications and your interaction with our communications, including advertising.
Retargeting technologies analyze your cookies and display advertising based on your browsing behavior. For more information about cookies, see section 2 of this privacy policy.
We do not store personal data about you using this technology and the use of our retargeting technology complies with applicable Data Protection requirements.
11. Contact information
If you have any questions about the processing of your personal data or our privacy policy, you can contact us. Our contact details are:
DUOSAX SL
C/ Paraguay 5
03630 Sax (Alicante)
You can send an email to our Customer Service: info@essax.es
