The same model can be the favorite for some, and a real torture rack for others, for the simple reason that not all bodies are the same. That is where our physiognomy, use and posture when pedaling will give us enough information to make our choice.

If you want to know which one is your ideal saddle, on the “Saddles” page you will find the option “Choose your ideal saddle” and in just 2 minutes you will have a personalized response.

Likewise, we have prepared this guide to choosing a saddle, with all the details and information necessary to find the product that best suits your requirements.

Essax saddles can be purchased from anywhere in the world. 

Likewise, for those orders with delivery within the Iberian Peninsula and the Balearic Islands, this will be free.

Shipping costs are free for orders of any amount, as long as the destination is Spain (peninsula and Balearic Islands) and Portugal (peninsula).

For more information you can write an email to ventas@essax.es or call 966 967 620.

For purchases with shipping to areas other than those previously specified, we recommend carrying out a mock purchase. By entering the complete shipping address, our Fedex application, with rates and destinations updated in real time, will inform you of the final price of your shipping costs.

You can check the shipping conditions in our shopping guide.

If you wish to exchange a saddle for a different size or color, you must return the item and place a new order.
You can return the product within 15 days from when the item was delivered to you. The product must be in the same condition in which it was delivered, unused and with its original packaging and labels.

To make a return, follow the instructions below:

  • You can access your account and review any of your orders in the “orders” section, where you can return one or more of the items included in your order. Please note that you will only be able to make a return request if the order status is “shipped”.
  • Check the items you want to return and confirm by clicking the “return selected items” button.
  • You will receive an email with a return authorization number. You can cut out the return number framed in a rectangle inside said email and paste it on the outside of the box in a clearly visible way.
  • Once we receive the product in Essax and confirm the status of the product, the refund will be made in the same way in which the purchase was made, excluding the corresponding shipping costs for the return. This credit will take between 5-7 days to be reflected in your account.

Before the item has been shipped, you have the opportunity to cancel the items included in the order.

To cancel one or more items you must access your “orders” account and click on the “see details” link of the order you wish to cancel. Once in the order, you must select each of the items you want to cancel and click on the “cancel selected items” button. Next, you must select the reason for cancellation, and confirm the cancellation

Once you finish the cancellation process, we will proceed to make the refund using the same method you used for payment.

The payment will be made between 5-7 days from the moment the cancellation was made.

When it comes to a return, once we receive the product in Essax and confirm that the condition is correct, the refund will be made in the same method in which the purchase was made, excluding the corresponding shipping costs for the return. This credit will take between 5-7 days to be reflected in your account.

If you have canceled the order you will receive the refund within 5-7 days, in the same payment method used for the purchase.

If you notice any damage or impact on the box when receiving the order, note the problem on the transport company's receipt note (e.g. “damaged package”) and return the unopened box to the carrier. Next, report the incident immediately to our customer service team by calling the telephone number 966 967 620 or writing an email to ventas@essax.es.

If on any occasion, by mistake, you receive an item that you have not ordered, send an email to orders@essax.es or call the phone number 966 967 620.

You will be able to track your order from your account. To do this, go to “My Account”. Go to “Orders”, where you can check their status:

Confirmed
Your order has entered our system and has been confirmed by Essax. We will begin the processing shortly to be able to send it to the corresponding address.

Cancelled
While your order is in CONFIRMED status, you can cancel it from the “My Account” > “Orders” section. As soon as you request the cancellation of the order, its status will become CANCELED.

If for some reason you have not requested the cancellation of the order and the status of your order is CANCELED, we may have had to cancel your order for various reasons. For more information, please contact customer service ventas@essax.es.

Sent – Tracking
Your order has left the warehouse. You will receive a shipping confirmation email and within 5-7 business days it will be delivered to the requested delivery address. If the order is delivered to a C&C point, the store will contact you to collect it. In any case, in the shipping confirmation email you will have the contact information for the C&C point.

In the event that the customer would like to know the actual tracking of their order, they must expressly request it.

Return requested
If after receiving the order, for any reason, you wish to return the order, you can do so through the “My account” > “Orders” section. As soon as you request the return, the status of the order will change to RETURN REQUESTED.

To review the conditions associated with the cancellation and/or return of an item or order, carefully read the “cancellations and returns” section.

Return accepted
Once we receive the product in Essax and confirm that the returned product is in perfect condition, its status will change to RETURN ACCEPTED. At the same time, the amount of the returned products will be credited within a period of 4-7 days, excluding the shipping costs generated in the initial order.

However, if you are not registered, contact the customer service team (info@essax.es, or 966 967 620) and indicate the order number, which you can find in the purchase confirmation email that It was sent to you after making the purchase.

To place an order it is not essential to be previously registered with Essax, but it is advisable to do so. You will have two options:

Register before ordering

  • You must access the main menu, upper right area, and click on the icon that symbolizes the silhouette of a human head, which corresponds to the Registration option.
  • You must register only once. To do this, you need an email address and a personal password. We will ask you for the shipping address, as well as your personal data, once you place the order (we adhere to current data protection regulations and will not provide your data to third parties)
  • Once you have clicked on the “Register” button, a registration confirmation email will be sent to the email address indicated in the previous step.
  • To validate the registration, you must click on the link in the email.

Register during the purchasing process

  • You must add the items you want to purchase to the cart.
  • Once in the basket, click on the “Place order” button, which will take us to the checkout.
  • Once at checkout, in the address and contact information section, you must fill out all the mandatory fields, all of them marked with (*). At the end of the form you must indicate a personal password that will be the one with which you will access your account after making the purchase.

At Essax we do everything possible and more in order to meet estimated delivery times. However, the situation may arise that we cannot meet the estimated dates for different reasons. In any case, you will be informed of this.

Once the order has been placed, you can track delivery dates in the “Orders” section (see order tracking).

In any case, for any information about the order, you can contact our customer service by calling 966 967 620 or writing an email to ventas@essax.es.

If you want to be an official distributor of our products, you can do so by registering in the B2B area.

You can do so through our form and, once we validate your data, we will send you the username and password so you can access the B2B area of our store.

In order to register in the B2B area, you must click on the text “B2B Registration” located at the bottom of the website. Once there, fill out the form that appears and, once we validate your data, we will send you the username and password so you can access the B2B area of our store.